At eazyhome, customer satisfaction is important to us. This policy explains the conditions under which returns, replacements, and refunds are accepted.

1. Eligibility for Returns

We accept returns only under the following conditions:

• The product is damaged, defective, or incorrect at the time of delivery

• The issue is reported within 48 hours of delivery

• The product is unused, in original condition, and with original packaging

To initiate a return, please contact us with order details and clear photos/videos of the issue.

2. Non-Returnable Items

The following items are not eligible for return or refund unless damaged or defective on arrival:

• Items damaged due to misuse, mishandling, or normal wear and tear

• Products without original packaging or accessories

• Items reported after the return window

• Products marked as non-returnable on the product page

3. Return Process

1. Contact us at eazyhomeonline@gmail.com or +91 80755 98543 within 48 hours of delivery

2. Share your order ID, issue details, and photos/videos

3. Our team will review and confirm eligibility

4. Once approved, return instructions will be shared

Unauthorized returns will not be accepted.

4. Replacement Policy

• If the product is damaged, defective, or incorrect, we may offer a replacement instead of a refund, subject to stock availability.

• Replacement will be processed after the returned product is received and inspected.

5. Refund Policy

• Refunds are initiated only after inspection of the returned product.

• Approved refunds will be processed within 7–10 business days.

• Refunds will be credited to the original payment method.

• Shipping charges (if any) are non-refundable, unless the return is due to our error.

6. Cancellation Policy

• Orders can be cancelled before dispatch by contacting us immediately.

• Once the order is shipped, cancellation is not possible.

• If cancelled before dispatch, refunds will be processed within 5–7 business days.

7. Shipping Costs for Returns

• If the return is due to our mistake (wrong or damaged item), return shipping may be covered by us.

• For other approved returns, return shipping costs may be borne by the customer.

8. Delayed or Missing Refunds

If you haven’t received your refund:

• Check your bank or payment provider

• Contact your bank (processing times may vary)

• If the issue persists, contact us directly

9. Contact Information

For returns, refunds, or support, contact:

eazyhome

📍 Sathya House, Chettitharakadu,

Moolamcode Post, Vadakkencherry,

Palakkad, Kerala – 678684

📧 eazyhomeonline@gmail.com

📞 +91 80755 98543